RETURNS & REFUND

REFUND POLICY

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Certain situations may result in partial refunds (if applicable):

Items not in their original condition
Items damaged for reasons not due to our error

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will be applied to your original payment method within 5-7 working days.

Refund Duration
Once the returned item is successfully delivered to our warehouse, we will issue the refund back to your original payment source on the same day. The refund will take 5-7 working days to reflect, as per standard industry practice.

In the rare case that the refund is delayed, you are kindly requested to email coastaldelightagro@gmail.com with any complaints.

Cash on Delivery (COD) Refunds
If you made payment via the cash-on-delivery method, we would require your bank account details to transfer the refund directly to your bank account.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, please:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank, as processing times can vary before a refund is posted.

If you’ve done all of this and still haven’t received your refund, contact us at coastaldelightagro@gmail.com.

SALE ITEMS (IF APPLICABLE)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at coastaldelightagro@gmail.com and ship your item to:

Coco Fusion
Head Quarters
103, 1st Floor, Om Siddhivinayak CHS Ltd.
Sakharam Keer Road, Near Sena Bhavan,
Shivaji Park, Dadar (West), Mumbai - 400 016

CANCELLATION DURATION

You may cancel your order within 12 hours of placing it. Kindly email your cancellation request to coastaldelightagro@gmail.com, including the reason for cancellation.

If the duration exceeds 12 hours, we will evaluate cancellation requests on a case-by-case basis.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

SHIPPING

To return your product, mail it to:

Coco Fusion
Head Quarters
103, 1st Floor, Om Siddhivinayak CHS Ltd.
Sakharam Keer Road, Near Sena Bhavan,
Shivaji Park, Dadar (West), Mumbai - 400 016

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item valued over ₹300, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.